A shift in an Ambulance control room is like no other…..but it might not be quite how you image it to be.

Jules Lockett, Practice Learning Manager within London Ambulance Service control room explains what a shift with her team, her 999 family is like…

I always wanted to be a paramedic, on a motorbike, but due to having to have major spinal surgery, I wasn’t able to do so, but wanted to be part of the ambulance service, so when an opportunity to work in the control room came up, I jumped at it and have never looked back.

Working in an emergency control room is the most inspiring environment you will ever be in, it isn’t noisy, it isn’t all panic, there is a hush of voices, a calmness that gives you confidence and colleagues around you that are saving lives without even realising it.

The challenges can vary, often it will be the social side of calls that impact on you, something you can relate to, it isn’t always the large scale or traumatic situations, because for those many colleagues are in the same situation, so there is a commonality, but for something that can be personal, that can hit home, they take their toll.

Without each other, we wouldn’t be able to do the job day in day out, we take a tough day, ride it out and come back again for the next day – it’s what we do and we wouldn’t do anything else, we have each other and that’s the important element.

The opportunity to share this celebration of unsung heroes is amazing – we are a voice behind a call, providing care, support, guidance often without much thought from others, so the chance to promote all of our roles and human side is welcomed.

Working with colleagues who make a difference to other people’s lives without realising it – they inspire me to do the best for each of them in my role

Say thanks to Jules and all the control room staff by using #UnsungHeroes on social media. If you have a 999 story that you’d like to submit, please email hello@controlroomweek.co.uk